How long will it take for my order to arrive after payment?
Order processing takes 2 business days and we deliver within 5 to 10 business days. If your order is delayed, please contact us immediately and we will help you confirm its status.
Do you ship worldwide?
Yes, of course we do. We deliver worldwide.
Where do your products come from?
Our offices are located in France. Our international warehouse is located in China.
Do you provide tracking information?
Yes, three days after the order, tracking information is available upon request by email to email@example.com.
I received a damaged product, what can I do?
Please refer to the inconvenience. Just send us a photo of the item in question firstname.lastname@example.org .We will send you a new product as soon as possible.
I still haven't received my order, why is it taking so long?
We called for the delay. For international shipments it can be a little longer than expected, especially at customs level. You can track your order and see where it is at all times. If you still need help tracking it or have any questions about it, please contact us by mail at email@example.com.
What is your refund policy?
We do our best to resolve any difficulties our customers may face with their order. If you still wish to receive a refund, please request it within 30 days of the date of payment. Sale items are not considered or exchanged unless they are ished ed from faulty or damaged receipts. For more information, please read our returns policy.