How long will it take for my order to arrive after payment?
Order processing takes 2 business days and we deliver between 10 and 21 business days. If the order is delayed, contact us immediately and we will help you confirm the status of the order.
Do you ship worldwide?
Yes, we do. We ship all over the world.
Where do your products come from?
Our offices are located in France. Our international warehouse is located in China.
Do you provide tracking information?
Yes, three days after placing the order, tracking information is available on request by email at firstname.lastname@example.org
I received a damaged product, what can I do?
First of all, please excuse us for the inconvenience. Simply send us a picture of the item in question by email to email@example.com. We will send you a new product as soon as possible.
I still haven't received my order. What is taking so long?
We apologize for the delay. For international shipments, it may take a little longer than expected, especially for customs clearance. You can track your order and see where it is at all times. If you still need help tracking your order or have any questions about it, please contact us by email at firstname.lastname@example.org
What is your refund policy?
We do our best to resolve any difficulties our customers may have with their order. If you still wish to receive a refund, please request one within 30 days of the payment date. Items on sale are not refunded or exchanged unless defective or received damaged. For more information, please read our return policy.